Website Purchases: Delivery and Returns
Delivery Policy
We have three delivery options, free standard delivery on orders over £50, special next day, and standard delivery on orders under £50.
Special Next Day, when ordered before 12pm, your order will arrive on the next working day before 1pm. Which is charged at £8.00.
For standard delivery, we offer this free on all orders over £50 and aim to deliver between 1 and 5 working days from accepting your order. Please ensure someone is available to accept, check and sign for the delivery.
We reserve the right to charge for failed deliveries and resending parcels. We must be notified of any items damaged in transit, short delivered or not as ordered within 7 days of receipt. After 7 days you will be deemed to have accepted the order as undamaged and correct.
International orders must use the express delivery option.
Accelerate will usually deliver your items using Royal Mail, although this may differ for certain items, bulk delivery and some International Destinations. Please, remember that once an item has been dispatched that the delivery time, or any delays imposed by the carrier are out of our control. We will always pursue late deliveries on your behalf although we are bound by the terms and conditions of delivery offered by the carrier, such as the Royal Mail.
Lost in Post items, unfortunately, take more time to resolve. We will pursue the carrier, usually Royal Mail, for regular updates and keep you informed as to progress. We are however bound by the Terms and Conditions of the carrier for dealing with any missing parcel.
Returns Policy
This Returns Policy applies only to web orders, from this website which also includes ‘Click and Collect’.
We hope with our sizing guides and advice, and the high quality of products we stock that you should never have to return a product, if you do however we want to make the process as easy as possible, please bear in mind that sometimes it is not possible to exchange a product if the size or colour is wrong should that product no longer be in stock.
Please return the goods using a method of recorded delivery requiring a signature. Package the item so as to keep them safe from damage whilst in the postal system and appropriate to the item.
All items being returned must be done so within 28 days of purchase.
The value of the returned product(s), at the time of purchase, will be refunded to the same debit or credit card number that was used to purchase the goods. Please note the delivery charge is non-refundable.
All items that are to be returned should be unworn or unused and in their original packing and with labels still attached, as dispatched to you. Worn items can not be returned.
If you require a replacement item, please state this when you return the goods.
If you should consider the goods to be faulty then please state why you think this is the case or the nature of the fault and its location on the product. It may be easier to call the store on 0114 242 2569 to explain what has gone wrong. As opposed to sending the product back to the store we may only require a series of photographs and details of the use the item has received – such as the number of kilometres you have run in a shoe.
If the item is brand new and unused it should always be returned with an explanation of the nature of the fault.
Contact Details:
Returns Dept
Accelerate Lifestyle Limited
629 Attercliffe Road
Sheffield
S9 3RD
Telephone: 0114 242 2569
E-mail: info @ acceleraterunningcompany.co.uk
