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Covid-19 Store Operating Policy and Guidelines

Accelerate Approach for Minimising Risk Associated with Covid-19 Transmission and Store Operation.

Overview: In line with government policy and guidelines the objective of our procedures surrounding the transmission of Covid-19 is to minimise as reasonably possible the spread of this disease. In doing so the prime concern is the health and safety of all those that work at the Accelerate Run Store and those visiting.
The Accelerate Performance Centre and Clinic are continuing to see those requiring treatment, both in person and via video.  You can find out more here APC

Key to this will be a series of steps taken, summarised as follows:

  • A clean store and working environment. A full clean of all areas of the store with disinfectant at the end of the working day
  • Increased customer care by operating both drop ins and an appointment system which can be booked here
  • All visitors to the store must first wash their hands or sanitize them upon arrival
  • All visitors to the store are advised to wear a face covering whilst inside although this is no longer mandatory, our staff will continue to wear them
  • All customers must bring their own clean socks that cover their ankles to try on shoes
  • Social distancing where possible all customers when at the store
  • This policy will be reviewed on a regular basis with discussions with all staff

The store has a large shop floor area, has high ceilings plus it is light and airy. This is a definite advantage at this time as social distancing can be easily accommodated.

The store will provide the following options for customers to access advice and to ensure the correct purchase is made:

1.0   Web Sales, Mail Order and Telephone Ordering

1.1   Postal service via Royal Mail.

1.2   Click and Collect with a designated collection area.

1.3   Telephone Advice and Sales. This can be as comprehensive as needed including finding the correct pair of shoes and sizing.

2.0   Shop sales and service, via appointment.

3.0   Remote Sales Service: we’ll come to you. Sheffield only and a booking fee of £10 may apply, redeemable against your purchase.

1.0   Web Sales, Mail Order and Telephone Ordering
1.1 Postal service will continue as normal and our normal Terms and Conditions will apply. Footwear purchases in most cases are being sent First Class via Royal Mail.
1.2 Click and Collect orders can be specified when you order online. ‘Collection’ will operate during store opening hours and there will be a designated ‘Collection Area’ to ensure social distancing is maintained.
1.3 On occasions we have been able to deliver within the city of Sheffield on the same day. This is not guaranteed and is determined by the number of orders we receive and the location of deliveries. If you require same day delivery to a Sheffield City address, then we suggest you call the store to arrange this.
At the point of delivery, we will notify you in advance and ensure social distancing is maintained when we deliver.

2.0   Shop Sales and Service
The physical store is open with both drop ins and 1-2-1 shoe fitting appointments available. To book a shoe fitting appointment click here

The stores new Opening Hours will be:

Monday: 10:00am - 5:00pm
Tuesday: 10:00am - 5:00pm
Wednesday:   10:00am - 7:00pm
Thursday: 10:00am - 5:00pm
Friday: 10:00am - 5:00pm
Saturday: 10:00am - 5:00pm
Sunday: Closed - Gone Running!!

2.1 Visiting the store
The following will apply to anyone visiting Accelerate with no exceptions.  Social distancing has been continually noted as a key priority to any store opening and this will be a priority.

- All visitors to the store are advised to wear a face covering whilst inside although this is no longer mandatory, our staff will continue to wear them
- All visitors to the store will be required to wash/sanitise their hands upon arrival.
- You will need to bring a clean and fresh pair of socks with you to try on any shoes. Alternatively, select and purchase a new pair of socks and use these before trying on shoes
- Running shoes that are purchased from the store can be exchanged and must not have been worn for running. We will only exchange or offer a credit note against returned shoes due to the time and expertise we offer with each and every customer.

2.2 Individual Appointments

These are available for a 1:1 consultation at the store or we may be able to visit you (See Remote Sales Service).  Please contact the store to discuss and to arrange this.
Telephone: 0114 242 2569

3.0   Remote Sales Service
Yes, we can come to you.
A bespoke shoe service on your front lawn.  This will be conducted by prior arrangement for those living in the Sheffield area. Please call the store directly for an explanation of how we go about this. A £10 booking fee may be payable in advance that will then be redeemable against your purchase.
Telephone: 0114 242 2569

4.0   Exchanges, Returning Items and Product Quarantine.
Due to the time taken with helping anyone with footwear our normal returns policy applies. We will only exchange or offer a credit note for the return of any footwear.

4.1   All clothing items being returned can be exchanged or a refund offered.  Returned items must be unworn and in a resaleable condition.

4.2   Equipment, such as vest-packs, and footwear that have been tried on in the store and purchased will only be eligible for an exchange or credit note.

4.3   Faulty Goods. If you have any item that you feel is faulty then please call the store. We will ask you to explain the nature of the fault. We can then request specific photographs of the item and fault. From here we will liaise with the manufacturer or make a decision. Faulty goods will still need to be returned as they are often returned to the manufacturer.
Telephone: 0114 242 2569

5.0   Footwear Sizing and Fitting
The final decision on sizing will have to be yours and we will advise and guide you on this. Additionally, we will also provide a web page with shoe fitting and sizing advice.
If when you return home and walk around in the shoe and you have doubts then please get in touch. A size change can be arranged very easily.
Once you have used the shoe then we will not be able to exchange them for a different size.
You have to be certain the fit, feel and size of the shoe is good before you start using the shoe. This is your responsibility.
The guide to Shoe Sizing is available here
All returns must be in a resaleable condition.

We hope that you understand the steps we have taken for everyone's safety and to reduce the spread of Covid-19. It is definitely Topsy-Turvy times.

Thank you, and see you soon.

Accelerate Lifestyle Limited

Accelerate UK: Sheffield and the Peak's Largest dedicated Running Store Road Running, Fell and Trail, along with Adventure Racing are all covered in store. A wide choice of product is backed up with an unprecedented level of experience and running knowledge. At Accelerate we love our running, we would suggest it shows.