Delivery and Returns

Delivery Policy

We have two delivery options, express and standard.

If you select Express Delivery, which is charged at £6.00, before 12pm your order will arrive on the next working day before 4pm.

For standard delivery we prefer not to charge and aim to deliver between 1 and 5 working days from accepting your order. Please ensure someone is available to accept, check and sign for the delivery.

We reserve the right to charge for failed deliveries and resending parcels. We must be notified of any items damaged in transit, short delivered or not as ordered within 7 days of receipt. After 7 days you will be deemed to have accepted the order as undamaged and correct.

International orders must use the express delivery option.

Accelerate will usually deliver your items using Royal Mail, although this may differ for certain items, bulk delivery and some International Destinations.

Returns Policy

We hope with our sizing guides and advice, and the high quality of products we stock that you should never have to return a product, if you do however we want to make the process as easy as possible, please bear in mind that sometimes it is not possible to exchange a product if the size or colour is wrong should that product no longer be in stock.

Please return the goods using a method of recorded delivery requiring a signature. If the item is of a bulky nature and you require collection of the goods, please contact us by email or telephone and we will arrange collection.

The value of the returned product(s), at the time of purchase, will be refunded to the same debit or credit card number that was used to purchase the goods. Please note the delivery charge is non-refundable.

If you require a replacement item, please state this when you return the goods. If you could consider the goods to be faulty then please state why you think this is the case or the nature of the fault and its location on the product.

Contact Details:

Returns Dept
Accelerate Lifestyle Limited
629 Attercliffe Road
Sheffield
S9 3RD

Telephone: 0845 8620276
E-mail: info@accelerateuk.com